About reservations and payments
Until when can I make a reservation?
Reservations can be made using the online form until 15:00 the day before the date of use.
Will it ever be full?
The seats will not be full during the reservation period. We will adjust the vehicle according to the number of people booked.
Please tell me how to make a reservation.
We only accept online reservations. Please apply using the reservation form.
I can't make a reservation online.
please contact us using our dedicated inquiry form.
Please tell me how to pay.
Payment will be made in advance at the time of reservation. (You can choose to pay by credit card or convenience store)
Is there a child price?
There are no child rates.
Children under 3 years old who do not occupy a seat are free of charge.
Regarding changes/cancellations
Can I change my reservation details?
Cannot be changed. Please cancel/refund by yourself and then apply again.
Is there a cancellation fee?
Cancellations made before departure time are free of charge. Refunds cannot be made after departure.
Can I cancel even after the QR code is displayed?
Cancellations and refunds are not possible after the QR code is displayed.
Regarding use on the day and boarding location
How many minutes in advance should we gather?
Please arrive at the boarding location at least 10 minutes before departure time.
Where is the boarding location in Sapporo?
Information will be provided at the information center and on the reservation system notification page on the morning of the day.
Will the bus wait for me?
We will depart according to the timetable.
What happens if I miss my flight?
Arrangements and costs for alternative transportation are the responsibility of the customer.
How do I use electronic tickets?
Please log in in advance and present your electronic ticket before boarding the bus.
Can I board the train from a location I have not reserved?
you can't. Available only at reserved locations.
Are there any breaks along the way?
There is a 10-minute toilet break only on buses departing from Sapporo.
Will the service operate even in bad weather?
Routes may be changed or canceled due to weather etc.
What happens if the flight is suspended?
We may advise you of other means of transportation.
About luggage
Can I bring skis or snowboards?
Only items stored in cases will be kept in the trunk of the bus.
How many pieces of luggage can I check in?
Up to 2 items per person can be stored in the trunk of the bus.

