Frequently Asked Questions – Rusutsu Express

About reservations and payments

Reservations can be made using the online form until 15:00 the day before the date of use.

The seats will not be full during the reservation period. We will adjust the vehicle according to the number of people booked.

We only accept online reservations. Please apply using the reservation form.

It is convenient to make reservations using your smartphone.

please contact us using our dedicated inquiry form.

Convenient to use on your smartphone.

Payment will be made in advance at the time of reservation. (You can choose to pay by credit card or convenience store)

There are no child rates.
Children under 3 years old who do not occupy a seat are free of charge.

Regarding changes/cancellations

Cannot be changed. Please cancel/refund by yourself and then apply again.

Cancellations made before departure time are free of charge. Refunds cannot be made after departure.

Cancellations and refunds are not possible after the QR code is displayed.

Regarding use on the day and boarding location

Please arrive at the boarding location at least 10 minutes before departure time.

Information will be provided at the information center and on the reservation system notification page on the morning of the day.

We will depart according to the timetable.

Arrangements and costs for alternative transportation are the responsibility of the customer.

Please log in in advance and present your electronic ticket before boarding the bus.

you can't. Available only at reserved locations.

There is a 10-minute toilet break only on buses departing from Sapporo.

Routes may be changed or canceled due to weather etc.

We may advise you of other means of transportation.

About luggage

Only items stored in cases will be kept in the trunk of the bus.

Up to 2 items per person can be stored in the trunk of the bus.