1. Introduction

Kamori Tourism Group (hereinafter referred to as "Our Group")、The company's mission is to "delive smiles and excitement to the world through exciting experiences."、Our mission is to provide smiles and excitement to our customers, business partners, etc. (hereafter "customers") in a safe and secure environment。To achieve this、It is essential to create a working environment where each employee can work with pride and peace of mind, both physically and mentally.、And more customers can enjoy peace of mind、We have formulated the "Basic Policy on Customer Harassment for Kamori Tourism Group" to ensure your satisfaction。If there is any change in your health condition during your stay、This basic policy is、Responding to future social situations, laws, etc.、We will review and revise from time to time。

2. Basic policy on customer harassment in the Kamori Tourism Group

Our group is、To provide a safe and comfortable service to each customer、We strive to respond with sincerity and sincerity。on the other hand、If you receive any requests or actions that are incompletely irrelevant based on social norms from our customers、Threatening the dignity and safety of employees、It is becoming difficult to provide healthy services、We may cause inconvenience to other customers。 Therefore、we、Protect the dignity of employees、To ensure our customers' satisfaction in the future、For these insignificant demands and actions,、As an organization, we will respond with a firm attitude.。

3. Definition of customer harassment and examples of major actions that may be covered

Our group is、Based on the "Manual Manual for Countermeasures for Customer Harassment" created by the Ministry of Health, Labour and Welfare、"Among complaints and comments from customers, etc.、In light of the validity of the content of the claims and actions that are requested、The means and manners for realizing this request are incomplete in social norms.、Depending on the means and aspects、Customer harassment is defined as "things that harm workers' work environments"。 If there is any change in your health condition during your stay、The main examples of the actions covered are as follows:。Except、It is not limited to these、Regarding whether or not it constitutes customer harassment、Take into consideration the social norms and the situation of individual cases in a comprehensive manner.、I will make a careful judgment。

1. お客様の要求の内容が妥当性を欠く場合 （1）商品・サービスに瑕疵や過失が認められない場合 （2）要求の内容が、If it is not related to the content of the service or product 2. 要求を実現するための手段・態様が社会通念上不相当な場合 （1）要求内容の妥当性にかかわらず不相当とされる可能性が高いもの ・身体的な攻撃（暴行、傷害） ・精神的な攻撃（脅迫、Defamation、Defamation、insult、暴言） ・威圧的な言動、Discriminatory behavior、性的な言動 ・土下座の要求 ・継続的な、執拗な言動 ・拘束的な行動（不退去、Residence、Incarceration、長時間の電話） ・従業員個人への攻撃、要求 ・従業員を盗撮する行為、つきまとい行為 （2）要求内容の妥当性に照らして不相当とされる場合 ・商品交換の要求 ・優遇措置の要求 ・金銭補償（無償、refund、割引）の要求 ・謝罪、Requests for meetings etc. 3. その他迷惑行為の場合 ・当グループおよび従業員に対するSNSやインターネット上での誹謗中傷

4. Kamori Tourism Group's attitude to respond to customer harassment and main initiatives

Our group is、Legitimate opinions from customers、We will take requests and comments seriously.、Respond honestly、We will strive to build a better relationship in order to achieve a rational solution。Except、in principle、We determine that the actions made by the customer constitute customer harassment.、If it is deemed unavoidable in light of the content and circumstances of the case、Cancellation of various services provided by our group、.、We will not accept any use of our group facilities.。Also、Depending on the situation、If necessary, we may take measures including reporting to the police or taking legal action.。In that case,、We may provide your personal information to relevant authorities.、Complying with the Personal Information Protection Act and other related laws and regulations、Handle within the necessary and appropriate range。 If there is any change in your health condition during your stay、Our main efforts to address customer harassment are as follows:。

・If an employee is victim of customer harassment、As a company, we quickly grasp the situation、We will establish a system that allows employees to take appropriate measures and measures to protect their employees.。 ・By formulating manuals to deal with customer harassment and enhancing education for employees、We will support appropriate measures in the field。 ・We strive to provide aftercare and support for employees who have been subjected to customer harassment.。 ・Make it easier for employees to speak up、We have established consultation desks and reporting systems.、We also take privacy into consideration。 ・Reflecting the voices of employees、Continuously review customer harassment measures、I will strive to improve。

5. Request to customers

Our group is、We value the "heart of hospitality" and strive to ensure that our customers can enjoy a safe and comfortable life.。We will continue to build good relationships with our customers in the future.、To protect a safe, secure and comfortable environment、Because mutual respect and modest relationships are essential、To ensure that all people's human rights are respected and dignity is protected、We ask for your continued understanding and cooperation。