yes. The venue may be full and you may not be able to board the bus you wish to use, so we recommend booking by the deadline.

Yes, we do accept changes and cancellations after making a reservation. There is no cancellation fee as the bus fare is free, but please be sure to contact us.
For details on the procedures, please submit the inquiry form using the link below.

https://bigruns.com/contact-rusutsugo

Reservations are available as long as there are trains and there are available seats.
We will not be able to accept reservations online after the reservation deadline, so please submit the inquiry form using the link below to check availability.

https://bigruns.com/contact-rusutsugo

As long as there are trains and there are available seats, you can change the number of seats.
We are unable to accept reservations online, so please submit the inquiry form via the link below to check availability.

https://bigruns.com/contact-rusutsugo

We apologize for any inconvenience this may cause. We will check if your reservation has been completed, so please use the link below to submit the inquiry form.

https://bigruns.com/contact-rusutsugo

The main reasons why emails don't arrive are as follows:

It's sorted into the spam folder
→ Please check your spam folder.

Error registering your email address
→ Please check that there are no errors in the email address you entered.

Mail server delays or problems
→ Due to a temporary communication failure, email delivery may be delayed.

Configuring domain-specific reception
→ Please check your settings to receive emails from "@bigruns.com".

Reservations are not completed
→ The reservation process may have ended in the middle of the day. Please check the inquiry form.

You cannot reserve your order at the counter before the bus departure time.
Any size that is difficult to carry in your car as baggage will be stored in the bus trunk when boarding. Please follow the staff's instructions to leave your item there.

A maximum of 2 pieces of luggage per person can be stored in the trunk of the bus.
Example: one suitcase or one set of ski, snowboard or golf bags.

Please contact us in advance if you have any additional items.
There is a limited space, so please help us with your confirmation in advance.

To take care of other customers and to prevent damage to the board, please be sure to store it in the cover.
Please note that we cannot be held responsible for any damage to the luggage you have stored or if it affects the damage to other customers' luggage.

To protect your vehicle, we do not allow you to ride while wearing ski boots or hard snowboard boots.
When riding, please change into regular shoes.

Please use the inquiry form below to send you information about the product's features and bus you boarded.

https://bigruns.com/contact-rusutsugo

If found, you can either pick it up directly or we will ship it to you by cash on delivery if you are within Japan.
There are no refrigerated or frozen facilities. For hygiene reasons, refrigerated, frozen, edible, or drinkable items will be disposed of the day after the start of storage.
Thank you for your understanding.

no. The vehicle will be adjusted according to the number of people at the time of reservation deadline, so it may not be a single vehicle. One large bus will have a capacity of 40 people.

The bus is provided with unreserved seats.
We cannot reserve or guarantee seating, so please feel free to choose any available seats.

It is as follows:

・Flights departing from Sapporo
The train will stop for about 10 minutes in the middle for a restroom break.

・Flights from Rusutsu Resort
There are no breaks along the way.

There are no toilet facilities in the car.
Please complete this before you leave.
Please note that the presence or absence of breaks will vary as follows:

・Flights departing from Sapporo
The train will stop for about 10 minutes in the middle for a restroom break.

・Flights from Rusutsu Resort
There are no breaks along the way.

Due to road conditions, weather and air schedules, there may be delays in arrival times.
Safety is our top priority, so we recommend that you plan ahead with plenty of time.

You are free to eat and drink in the car, but please refrain from the following actions that may cause inconvenience to other customers.
・Bringing food and drinks with strong smells and eating
・Ride while drunk (drunk) may not be permitted.
Please dispose of any trash generated inside the vehicle by yourself.

The train is informed to have unreserved seats, so we cannot guarantee that there are seats.
When boarding, please choose a seat that suits your physical condition from the available seats.